ABDUL KAHAR ABDUL RAHMAN

Managed service desk operations, resolving an average of 30+ user issues weekly and fulfilling technical requests to minimize downtime.

Configured and installed essential software products and peripheral equipment for 50+ staff, ensuring operational readiness and compatibility.

Executed comprehensive computer and printer repairs, software installations, and general networking tasks, maintaining 95% system uptime.

Optimized network infrastructure by installing and maintaining wiring, cabling, and devices, enhancing connectivity and data flow for the office.

Monitored server rooms, wireless networks, and other server infrastructure, proactively addressing issues to ensure continuous system functionality.

Provided daily computer support to over 100 doctors, nurses, and administrative staff, resolving technical issues to maintain workflow efficiency.

Performed critical computer, printer, and general IT repairs, reducing equipment downtime and supporting continuous hospital operations.

Installed and managed various software applications and maintained general computer networking, ensuring reliable access to vital systems.

Educated staff on medical software usage and data privacy protocols, ensuring compliance with patient information protection standards.

Assisted an average of 50+ customers daily with technical issues and internet usage, achieving high satisfaction rates through effective problem-solving.

Maintained over 20 computers, resolving hardware and software issues promptly to ensure continuous service availability.

Ensured robust network connectivity for all workstations, minimizing service interruptions and supporting business continuity.

Provided comprehensive guidance on various computer applications and internet services, enhancing customer experience and productivity.